Business Analyst - Workflow & Process Improvement

Job Description

Do you enjoy breaking down complex processes and turning them into smarter, more efficient solutions? This role is ideal for someone who’s curious, detail-oriented, and excited to see their ideas come to life through technology.
As a Business Analyst, you’ll play a key role in driving process improvement and automation across the organization. You’ll partner with teams across the business to understand how work gets done today, design better solutions, and help bring those solutions to life.

What You’ll Do

Partner with business teams to analyze, document, and improve processes from end to end
Shadow users, ask the right questions, and map current-state workflows
Translate business needs into future-state solutions, including workflows, forms, and system designs
Build and implement workflow applications using the Decisions® automation platform*, Robotics Process Automation (RPA), and other automation tools.
Collaborate with stakeholders across business and technical teams to design, test, and launch solutions
Support user acceptance testing (UAT), training, and implementation
Manage multiple projects while balancing priorities and timelines
Communicate clearly with both technical and non-technical audiences

What Makes You a Great Fit

Enjoys solving problems and understanding the “why” behind processes
Can break down complex ideas into clear, logical steps
Balances attention to detail with a strong understanding of the bigger picture
Able to build strong relationships and work well across teams
Adapts communication style based on your audience

Qualifications

Bachelor’s degree in business, IT, or a related field

Equivalent combination of education and experience will also be considered

1-3 years of experience in business process design/improvement or consulting
Strong analytical and problem-solving skills
Ability to manage multiple priorities and meet deadlines while maintaining attention to detail
Experience with SQL - including writing queries, understanding tables, joins, functions, etc.
Experience with process mapping tools (e.g., Visio)
Basic understanding of software development concepts (data structures, logic, etc.)

*In order to be considered, candidates must have a minimum of 3 years of US based work experience and reside within the market area.

Technical Knowledge & Skills Preferred

Exposure to workflow or automation tools (e.g., Decisions, RPA UiPath)
Familiarity with tools like Jira, Figma, or similar
Experience supporting testing/UAT

Why This Role?
This position offers the opportunity to work across a wide range of departments, influence meaningful process improvements, and build solutions that have a direct impact on how the business operates. You’ll be involved from initial discovery through implementation, seeing your work make a real difference.

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