Data Center & Facilities Critical Systems Engineer, Senior Advisor

Job Description

At Jack Henry, we deliver technology solutions that are digitally transforming and empowering community banks and credit unions to provide enhanced and streamlined user experiences to their customers and members. Our best-in-class products are just the start as we lay the groundwork for the future of digital banking and payments. We hope you’ll join us. We can’t do it without you.

The Data Center Facilities Critical Systems Engineer, Senior Advisor acts independently as enterprise-level technical authority for data center facilities, providing strategic oversight and expert guidance for critical infrastructure and long-range capacity planning. This role operates with high autonomy to ensure resiliency, compliance, and fiscal optimization of data center environments while aligning facilities strategy with future growth and organizational objectives. By leveraging expert judgment and cross-functional influence, the Senior Advisor serves as a trusted partner to executive leadership and a primary mentor for technical teams, driving operational excellence across the global portfolio.

This is a hybrid position requiring onsite work 2-3 days a week in Branson, MO with regular travel to other Jack Henry data centers and facilities. Working hours will be flexible based on need and the position will require on call hours.

What you’ll be responsible for:

- Serves as the primary technical authority and senior advisor to leadership on data center strategy, infrastructure planning, and long-range capital/capacity forecasting.

- Leads the planning, design, and optimization of enterprise facilities to ensure scalability, resiliency, and cost efficiency while aligning with enterprise-wide technology and security objectives.

- Establishes and governs global standards, performance metrics (KPIs), and safety policies for facility operations, maintenance, and building code compliance.

- Ensures all systems and processes meet or exceed regulatory, environmental, and safety requirements, acts as the lead partner for internal and external audits.

- Partners with Finance/Procurement to develop and manage complex operating and capital budgets (OpEx/CapEx), performing deep-dive analysis on total cost of ownership (TCO) and lifecycle equipment replacement.

- Evaluates financial reports and operational data to identify trends, mitigate risks, and recommend corrective actions for budget variances or optimization opportunities.

- Acts as the highest-level authority during critical incidents and emergencies; provides on-call advisory support and leads cross-functional crisis communication to executive leadership.

- Orchestrates post-incident reviews and root cause analysis (RCA) to drive corrective actions and integrate 'lessons learned' back into operational standards.

- Oversees the performance of internal teams and external providers, ensuring service level agreements (SLAs) and contractual obligations are strictly met.

- Influences cross-functional partners without direct authority to ensure facilities' priorities are synchronized with business continuity and enterprise goals.

- Mentors and coaches peers to strengthen technical depth, operational readiness, and succession planning within the facilities organization.

- May perform other job duties as assigned.
What you’ll need to have:

- Minimum of thirteen years of experience in related field.

What would be nice for you to have:

- Construction management or facilities management experience preferred.

If you got this far, we hope you're feeling excited about this opportunity. Even if you don't feel you meet every single requirement on this posting, we still encourage you to apply. We're eager to meet motivated people who align with Jack Henry’s mission and can contribute to our company in a variety of ways.

Why Jack Henry?

At Jack Henry, we pride ourselves through our motto of, 'Do the right thing, do whatever it takes, and have fun.' We recognize the value of our associates and believe much of our company’s strength and success depends on their well-being. We demonstrate our commitment by offering outstanding benefit programs to ensure the physical, mental & financial wellbeing of our people is always met.

Culture of Commitment

Ask our associates why they love Jack Henry, and many will tell you it is because our culture is exceptional. We do great things together. Rising to meet challenges and seeking opportunities is part of who we are as an organization. Our culture has helped us stay strong through challenging times and we credit our dedicated associates for our success. Visit our Corporate Responsibility site to learn more about our culture and commitment to our people, customers, community, environment, and shareholders.

Equal Employment Opportunity

At Jack Henry, we know we are better together. We value, respect, and protect the uniqueness each of us brings. Innovation flourishes by including all voices and makes our business-and our society-stronger. Jack Henry is an equal opportunity employer and we are committed to providing equal opportunity in all of our employment practices, including selection, hiring, performance management, promotion, transfer, compensation, benefits, education, training, social, and recreational activities to all persons regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, genetic information, pregnancy, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, and military and veteran status, or any other protected status protected by local, state or federal law.

No one will be subject to, and Jack Henry prohibits, any form of discipline, reprisal, intimidation, or retaliation for good faith reports or complaints of incidents of discrimination of any kind, pursuing any discrimination claim, or cooperating in related investigations.

Requests for full corporate job description may be requested through the interview process at any time.