Director, Program Product Management

Job Description

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Director, Program Product Management

Position Overview
Mastercard's Security Solutions Organization is advancing a next-generation enterprise decisioning platform and related platform capabilities, including foundational data and decisioning services that support fraud, identity, authentication, cyber, financial crime, scams, and future risk domains.
The Director, Platform Product Management will provide hands-on product management for priority enterprise platform workstreams. This role translates approved platform direction into documented product scope, user-backed requirements, prioritized capabilities, adoption plans, and measurable execution outcomes.

Role Purpose
The role provides product execution ownership for assigned platform workstreams by converting approved platform direction into usable, technically feasible, and adoptable capabilities. The role documents product value propositions, captures user needs, writes requirements and acceptance criteria, supports feature prioritization, coordinates adoption planning, and tracks execution success.
The role is accountable for moving approved strategy into execution by clarifying the work, validating user needs, shaping requirements, preparing prioritization inputs, partnering through design and build, coordinating adoption activities, and measuring progress against agreed outcomes.
Key Responsibilities
Strategy Translation, Value Proposition & Product Definition
• Translate approved platform direction into documented product scope, value propositions, execution plans, and outcome measures for assigned workstreams.
• Convert platform direction into clear capabilities, use cases, requirements, acceptance criteria, and success measures.
• Build a deep understanding of user workflows through interviews, working sessions, and stakeholder engagement.
• Prepare product recommendations on scope, sequencing, trade-offs, and capability definition.
• Ensure execution details connect to platform reuse, decisioning workload integration, adoption goals, and business value.
User Discovery, Use Cases & Requirements
• Interview users and stakeholders to understand workflows, pain points, adoption barriers, data needs, and integration requirements.
• Develop use cases, product requirements, acceptance criteria, workflow narratives, and prioritization rationale.
• Clarify functional and non-functional requirements, including data inputs, outputs, latency, availability, performance, entitlement, and dependencies.
• Maintain traceability from user needs to capabilities, roadmap priorities, adoption milestones, and success metrics.
• Validate requirements continuously as capabilities move from concept through build, launch, and adoption.
Roadmap Governance & Portfolio Alignment
• Support roadmap development by organizing demand, clarifying trade-offs, and preparing prioritization inputs.
• Coordinate roadmap inputs across product areas so shared platform capabilities are reflected in execution planning.
• Identify dependencies, sequencing risks, and reuse opportunities across assigned platform workstreams.
• Provide clear views of demand, commitments, risks, decisions needed, and upcoming roadmap choices.
• Create transparency on scope, deferrals, dependencies, capacity constraints, and execution status.
Architecture Partnership & Build Engagement
• Partner with engineering, architecture, data, and technical teams to document trade-offs, implementation constraints, and reuse opportunities.
• Work directly with delivery teams during solution design and build to clarify product intent, resolve requirement ambiguity, and support execution against user outcomes.
• Support integration of platform capabilities with decisioning workloads, including data, workflow, service, and consumption patterns.
• Prepare trade-off recommendations that balance product value, technical feasibility, speed, scalability, and enterprise platform principles.
• Maintain clear product documentation, decision inputs, handoffs, and delivery context across assigned workstreams.
Adoption, Outcomes & Cross-Functional Alignment
• Coordinate adoption planning, including target users, activation milestones, enablement needs, feedback loops, and success measures.

Experience & Qualifications
Required Experience
• 10 or more years of experience in product management, platform product management, enterprise technology, data platforms, decisioning platforms, or related product roles.
• Proven ability to translate complex product direction into documented requirements, execution plans, prioritization inputs, adoption plans, and success measures.
• Experience partnering with engineering, architecture, data, and platform teams on APIs, data flows, integration patterns, dependencies, constraints, and reuse opportunities.
• Strong ability to write clear requirements, acceptance criteria, workflow narratives, use cases, and feature definitions.
• Technical acumen to understand architecture trade-offs, data flows, platform reuse, integration patterns, and non-functional requirements.
• Ability to lead through influence in highly matrixed, global organizations.
Preferred Experience
• Experience in payments, fraud, identity, authentication, cybersecurity, risk management, financial crimes, scams, AI-enabled decisioning, or enterprise decision platforms.
• Experience translating product strategy into requirements, prioritization rationale, implementation context, and decision-ready trade-off materials.
• Familiarity with agile planning, roadmapping tools, product governance, and structured requirements management.
• Experience operating in a global enterprise environment with distributed stakeholders and competing product priorities.
Education
• Bachelor's degree required, preferably in Business, Technology, Product Management, Engineering, Strategy, Operations, or a related discipline.
• MBA or advanced degree preferred but not required.
Skills & Competencies
• Platform product execution and workstream management.
• Product direction translation, requirements documentation, use case development, and acceptance criteria definition.
• Feature prioritization support, roadmap sequencing inputs, backlog shaping, and trade-off analysis.
• Working knowledge of data platforms, decisioning logic, APIs, integration patterns, non-functional requirements, and product-to-engineering handoffs.
• Direct collaboration with engineering, architecture, data, and technical teams during design and build.
• Adoption planning, enablement coordination, feedback loops, success metrics, and execution tracking.
• Clear communication that connects product execution to agreed outcomes.
Leadership Attributes
• Acts as a trusted partner to senior leadership and product stakeholders.
• Leads through influence and builds alignment across complex matrixed teams.
• Balances strategic thinking with disciplined execution and operational rigor.
• Communicates with clarity, confidence, and executive presence.
• Brings structure to ambiguity and creates repeatable mechanisms for decision-making.
• Models collaboration across Product, Engineering, Data Science, Foundry, and regional partners.
• Demonstrates sound judgment when managing competing priorities and sensitive roadmap trade-offs.

Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact reasonable_accommodation@mastercard.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

- Abide by Mastercard’s security policies and practices;

- Ensure the confidentiality and integrity of the information being accessed;

- Report any suspected information security violation or breach, and

- Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

In line with Mastercard’s total compensation philosophy and assuming that the job will be performed in the US, the successful candidate will be offered a competitive base salary and may be eligible for an annual bonus or commissions depending on the role. The base salary offered may vary depending on multiple factors, including but not limited to location, job-related knowledge, skills, and experience. Mastercard benefits for full time (and certain part time) employees generally include: insurance (including medical, prescription drug, dental, vision, disability, life insurance); flexible spending account and health savings account; paid leaves (including 16 weeks of new parent leave and up to 20 days of bereavement leave); 80 hours of Paid Sick and Safe Time, 25 days of vacation time and 5 personal days, pro-rated based on date of hire; 10 annual paid U.S. observed holidays; 401k with a best-in-class company match; deferred compensation for eligible roles; fitness reimbursement or on-site fitness facilities; eligibility for tuition reimbursement; and many more. Mastercard benefits for interns generally include: 56 hours of Paid Sick and Safe Time; jury duty leave; and on-site fitness facilities in some locations.
Pay Ranges
Atlanta, Georgia: $156,000 - $265,000 USD

R-288171