Representative, Care Connections Member Advocate - Must Be Bilingual in Spanish - CA ONLY

Job Description

Job Description
Please note the required shifts are Mon - Fri 10:00 AM- 7:00 PM or Tues - Sat 7:00AM - 4:00PM Pacific Time Zone.

Job Summary

Makes outbound calls to members, completes assigned hand-dial lists, and provides proactive member support, information, and assistance. Adheres to member interaction departmental standards, call quality, and documentation requirements.

Job Duties

- Schedules high-quality member appointments daily to meet departmental goals.

- Completes assigned hand-dial lists and member research requirements with accuracy and efficiency.

- Provides basic support and guidance to members with empathy and professionalism.

- Participates in ongoing training sessions to enhance service quality and knowledge.

Job Qualifications

REQUIRED QUALIFICATIONS:

- At least 1 year experience in a healthcare service environment, or equivalent combination of relevant education and experience.

- High attention to detail and ability to follow member interaction scripting.

- Flexible and adaptive to changing priorities and workflows.

- Compassionate and service oriented.

- Bilingual (English and at least one additional language, as required).

- Strong verbal and written communication skills.

PREFERRED QUALIFICATIONS:

- Healthcare administrative support experience in roles such as Medical Office Assistant, Patient Services Representative, Medical Receptionist, Front Desk Coordinator, or Scheduler.

To all current Molina employees: If you are interested in applying for this position, please apply through the intranet job listing.

Molina Healthcare offers a competitive benefits and compensation package. Molina Healthcare is an Equal Opportunity Employer (EOE) M/F/D/V.