Senior Implementation Coordinator

Job Description

Availity delivers revenue cycle and related business solutions for health care professionals who want to build healthy, thriving organizations. Availity has the powerful tools, actionable insights and expansive network reach that medical businesses need to get an edge in an industry constantly redefined by change.

At Availity, we're not just another Healthcare Technology company; we're pioneers reshaping the future of healthcare! With our headquarters in vibrant Jacksonville, FL, and an exciting office in Bangalore, India, along with an exceptional remote workforce across the United States, we're a global team united by a powerful mission.

We're on a mission to bring the focus back to what truly matters - patient care. As the leading healthcare engagement platform, we're the heartbeat of an industry that impacts millions. With over 2 million providers connected to health plans, and processing over 12 billion transactions annually, our influence is continually expanding.

Join our energetic, dynamic, and forward-thinking team where your ideas are celebrated, innovation is encouraged, and every contribution counts. We're transforming the healthcare landscape, solving communication challenges, and creating connections that empower the nation's premier healthcare ecosystem.

The Senior Implementation Coordinator leads the implementation of new and existing growth and strategic clients for Availity’s Essentials Pro products, with a specialized focus on payer enrollment, product training, and change management.

This role partners closely with Implementation Project Managers, Implementation Leadership, Product Management, and client stakeholders to ensure complex implementations are delivered on time, within defined scope, and with a strong adoption experience. The Senior Implementation Coordinator will support large clients with annual contract values of $200K and above by leading enrollment and training workstreams, creating tailored implementation plans, facilitating stakeholder meetings, identifying risks, and helping clients successfully integrate Essentials Pro into their existing workflows.

Sponsorship, in any form, is not available for this position.

Location: Remote, US

Why you want to work on this team:

- Lead high-impact implementations for large growth and strategic healthcare clients using Availity’s Essentials Pro products.

- Serve as a trusted enrollment and training subject matter expert while helping clients improve workflows and drive successful adoption.

- Partner cross-functionally with Implementation, Product Management, and client stakeholders to solve complex implementation challenges.

- Make a measurable impact by improving implementation processes, enhancing training materials, and supporting long-term client success.

To be qualified for this position you:

- Have a bachelor’s degree or 4 years of implementation experience within a healthcare organization.

- Bring at least 3 years of specialized experience with payer enrollments or training and change management for large healthcare organizations.

- Have 2 years of experience supporting healthcare software or at least 1 year of experience working for a clearinghouse.

- Bring 2 years of prior authorization, physician practice management, and/or professional or hospital billing experience.

- Have experience working with one or more practice management systems, electronic medical records, and/or radiology information software systems.

- Demonstrate strong communication skills and the ability to build alignment with both internal teams and client stakeholders.

- Are highly organized, comfortable managing multiple priorities, and effective in a fast-paced implementation environment.

- Use strong time management skills to keep project plans, milestones, deliverables, and client commitments on track.

You will set yourself apart with:

- Experience with Salesforce.

- Experience with Epic.

- Experience with EDI enrollment processes.

- A strong understanding of payer enrollment, healthcare workflows, clearinghouse operations, or client-facing implementation best practices.

You will be:

- Driving end-to-end deployment processes for assigned clients while ensuring a successful implementation experience and strong client satisfaction.

- Serving as the primary point of contact throughout the implementation lifecycle and facilitating key stakeholder meetings to maintain momentum and alignment.

- Developing and maintaining detailed project plans with clear milestones, deliverables, deadlines, success metrics, and comprehensive project records.

- Leading Essentials Pro product demonstrations, guided enrollment sessions, training programs, and change management activities for enterprise clients.

- Conducting business reviews, workflow impact assessments, and gap analyses to customize implementation and training models around client needs.

- Monitoring enrollment and training timelines, identifying risks or delays, escalating challenges as needed, and supporting go-live preparation and launch.

- Partnering with Implementation Analysts, Product Management, and internal teams to coordinate technical deployment tasks, address custom requests, and enhance documentation.

- Maintaining data accuracy, monitoring data quality metrics, performing audits, and sharing best practices that improve consistency and effectiveness across implementations.

Availity culture and benefits: 

- Availity is a certified “Great Place to Work”! Culture is important to us and there are many ways for you to make your mark here!

- We have several Diversity & Inclusion teams, a Young Professionals Group, a She Can Code IT group for women in tech, and various ways to engage with fellow Availity associates. 

- Availity is a culture of continuous learning. We have many resources and experts in our tech stack and in our industry that can help get you there too!

- Don’t feel like wearing business attire? Cool, you can wear jeans - we are a casual place.

- We offer a competitive salary, bonus structure, generous HSA company contribution, healthcare, vision, dental benefits and a 401k match program that you can take advantage of on day one! 

- We offer unlimited PTO for salaried associates + 9 paid holidays. Hourly associates start at 19 days of PTO and go up from there with all the same holiday benefits. 

- Interested in wellness? We allow our associates to reimburse up to $250/year for gym memberships, participation in racing events, weight management programs, etc.

- Interested in furthering your education? We offer education reimbursement!

- Availity offers Paid Parental Leave for both moms and dads, both birth parents and adoptive parents. 

- Want to work for an organization that gives back to the community? You’re at the right place! Availity partners with various organizations, both locally and nationally, to raise awareness, funds and morale as our staff members volunteer their time and funds to engage the organizations campaign.

 

Next steps: 

After you apply, you will receive text/email messages thanking you for applying and then you will continue to receive more text/email messages alerting you as to where you are in the recruitment process. 

Interview process:  

- Recruiter Recorded Video Pre-Screen

- Hiring Manager Video Interview

- Director Video Interview

Video Camera Usage:
Availity fosters a collaborative and open culture where communication and engagement are central to our success. As a remote first company, we are also camera-first and provide all associates with camera/video capability to simulate the office environment. If you are not able to use your camera for all virtual meetings, you should not apply for this role.

Having cameras on helps create a more connected, interactive, and productive environment, allowing teams to communicate more effectively and build stronger working relationships. The usage of cameras also enhances security and protects sensitive company information. Video participation is required to ensure that only authorized personnel are present in meetings and to prevent unauthorized access, data breaches, preventing social engineering, or the sharing of confidential information with non-participants.

Disclaimers:
Availity is an equal opportunity employer and makes decisions in employment matters without regard to race, religious creed, color, age, sex, sexual orientation, gender identity, gender expression, genetic information, national origin, religion, marital status, medical condition, disability, military service, pregnancy, childbirth and related medical conditions, or any other classification protected by federal, state, and local laws and ordinances.

Availity is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

NOTICE: Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States. When required by state law or federal regulation, Availity uses I-9, Employment Eligibility Verification in conjunction with E-Verify to determine employment eligibility. Learn more about E-Verify at http://www.dhs.gov/e-verify.

Click the links below to view Federal Employment Notices.

Family & Medical Leave Act Equal Employment Law Poster Pay Transparency Employee Polygraph Protection Act IER Right to Work Poster Important Notice about Employee Rights to Organize and Bargain Collectively with Their Employers

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