Senior Manager - Claims Management (Mortgage Servicing)

Job Description

The Claims department’s mission is to minimize losses by maximizing recoveries through the timely and accurate filing of Claims to investors, insurers, and other third parties. In this role you will lead a team of managers, driving performance and accountability while fostering a culture that emphasizes continuous development and leadership at all levels. Your leadership will directly support our mission to minimize losses through effective claim recovery processes and oversight.
Primary responsibilities include:

Inspire department managers and staff to action
Coach, mentor, and develop others to improve employee success
Establish and communicate clear performance expectations to achieve department goals
Oversee operational controls and ensure adherence to policies and procedures
Identify and mitigate risk by challenging existing strategies and implementing improvements
Collaborate cross-functionally to resolve issues and improve workflows
Monitor short and long-term capacity needs
Analyze performance data to uncover insights and optimize recovery outcomes
Manage various projects and perform other relevant duties as needed

The successful candidate will possess:

Bachelor’s degree in a business-related field
5+ years mortgage servicing experience in a leadership role that reflects progression and increased responsibility

In lieu of mortgage servicing experience, will consider commensurate experience leading management-level professionals in an operational or financial services setting

Strong interpersonal skills, exhibiting excellence in character, discipline, and self-motivation
A commitment to accountability, teamwork, and leadership by example
Familiarity with Microsoft Office products
Experience reading regulations and applying to operations work flow and procedures
High level of analytical thinking and a creative and energetic approach to problem solving
Both the initiative to work independently and the flexibility to collaborate
Proven success in a deadline-driven environment
Excellent communication skills with experience leading meetings and conveying information
Ability to handle conflict effectively and in a positive manner

**Position is onsite in Oklahoma City, must reside in the area to be considered**