Senior Web Administrator (Data Analytics & Business Intelligence)

Job Description

Position is not funded and is contingent upon contract award.

501726 Job Title: Senior Web Administrator (Data Analytics & Business Intelligence)

Work Location: Arlington, VA / National Capital Region

Schedule: Full Time 40 hours per week; 8 hours per day (remote work is not authorized)

Relocation: No

IronMountain Solutions, Inc. is seeking a Senior Web Administrator to lead the data analytics, business intelligence, and reporting initiatives for the DHS CISA CI-ISE and HSIN-CI platforms. This role is a heavily data-driven position focused on tracking user experience (UX), measuring outreach success, building Key Performance Indicator (KPI) dashboards, and turning platform data into actionable insights for CISA leadership.

Job Responsibilities:   

- Analyze complex datasets to track, measure, and report on platform user engagement, task completion rates, and stakeholder outreach metrics.

- Develop, deploy, and maintain dynamic KPI dashboards and reporting frameworks using Business Intelligence (BI) tools (e.g., Power BI, Tableau).

- Translate raw platform, web, and user data into actionable insights and strategic recommendations for CISA decision-makers.

- Track platform analytics to ensure the program meets aggressive PWS performance targets, including a 20% increase in user engagement and a 15% improvement in task completion rates.

- Measure the success of outreach campaigns, tracking the engagement of new stakeholders and overall stakeholder satisfaction ratings (targeting a 4.0/5.0).

- Perform regular data quality audits to ensure data accuracy, structure, and searchability within the HSIN-CI environments.

Required Skills, Competencies and Abilities:

- Advanced skills in data analysis, data mining, and data visualization.

- Expertise in the development of performance metrics, reporting frameworks, and executive-level summaries.

- Proficiency configuring and managing business intelligence tools (e.g., Power BI, Tableau, or equivalent).

- Proven ability to translate raw data into actionable insights for high-level decision-making.

Experience and Technical Knowledge (REQUIRED):

- Minimum of five (5) years of professional experience in data analytics or business intelligence.

- Minimum of three (3) years of experience supporting reporting, building dashboards, and tracking performance metrics..

- While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use tools or controls; normal physical activity (reach with hands and arms; climb stairs); and communicate effectively with all levels of employees and leadership. The employee must occasionally lift or move office products and supplies, up to 25 pounds.

Education and General experience:

- Bachelor’s degree in Data Science, Statistics, Computer Science, or a related field.

Security Clearance Requirements:

- Must be able to obtain and maintain a DHS Suitability / Public Trust or Entry on Duty (EOD) approval. Per federal requirements, only U.S. citizens are eligible for this level of clearance.

IronMountain Solutions is an Equal Opportunity Employer