Strategic Experiences Lead, Executive Programs

Job Description

About the Team
Enterprise Marketing helps the world’s largest organizations understand, adopt, and scale AI. We create programs that bring OpenAI’s products, research, and perspective closer to the priorities, decisions, and work of enterprise customers.
Some of the most consequential opportunities cannot be served by adapting an existing campaign, event, or playbook. They require a new model: a way for customers to experience what is possible, learn by doing, and turn insight into action. Our team builds and scales those models across markets.

About the Role
We are looking for a senior program builder to create differentiated executive and enterprise experiences. You will shape the experience thesis, build and test the first version, and help determine whether the work should become part of a broader repeatable program, remain bespoke, or stop. This role focuses on incubation: developing new experiences, strengthening consequential customer moments, and creating the principles and materials needed for durable ownership.
Your initial focus will be helping bring a new flagship, hands-on enterprise customer experience to life in San Francisco, developing new executive and practitioner formats around it, and supporting selected strategic-account interventions where a differentiated approach is needed.
This is a senior, hands-on individual-contributor role for a builder who combines customer and commercial judgment with original program design and excellent execution. You will work across Sales, Product Marketing, Product, Research, Solutions, Design, Events, Operations, regional marketing, and executive teams. You will be expected to make clear choices, build directly, and stay close to the work until the model is proven and ready for durable ownership.
This role is based in San Francisco. We use a hybrid model of three days in the office each week and offer relocation assistance. Given the nature of the work, periods of more intensive onsite participation are expected as new experiences are designed and launched. Travel may be required.

In this role, you will:

- Identify customer or business opportunities where an existing program or format is insufficient.

- Define the audience, desired action, experience thesis, and measures of success.

- Design and build the first version of a differentiated executive or enterprise experience.

- Build prototypes and test the most important assumptions before committing significant budget, executive time, or organizational capacity.

- Lead cross-functional work from brief through early launch, resolving unclear decision rights, dependencies, resource gaps, and tradeoffs.

- Use customer action, adoption or commercial progress, experience quality, feasibility, and reuse to decide whether a program should scale, change, remain bespoke, or stop.

- Partner with the broader strategic-program and executive-program teams to determine where a new model belongs and what durable ownership requires.

- Turn successful pilots into clear principles, playbooks, operating requirements, and clean handoffs.

You might thrive in this role, if you:

- Have 10+ years of experience in strategic programs, enterprise marketing, customer innovation, executive programs, field marketing, or a related go-to-market discipline.

- Have personally built a meaningful customer-facing program or capability from the ground up and helped it scale.

- Can form an original program thesis from an ambiguous opportunity and translate it into an experience and operating model.

- Understand enterprise customers and can connect program choices to adoption, relationship, and commercial outcomes.

- Know how to prototype, learn quickly, make hard tradeoffs, and stop work that does not earn further investment.

- Are equally comfortable writing the brief, facilitating a consequential decision, reviewing the experience, and resolving a launch issue.

- Create clarity and momentum across functions and time zones without relying on formal authority.

- Build for handoff and durable ownership rather than making yourself the permanent hero operator.

- Are deliberately choosing a senior individual-contributor path because you want to remain close to consequential work.

About OpenAI
OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core, and to achieve our mission, we must encompass and value the many different perspectives, voices, and experiences that form the full spectrum of humanity.
We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristic.
For additional information, please see OpenAI’s Affirmative Action and Equal Employment Opportunity Policy Statement.
Background checks for applicants will be administered in accordance with applicable law, and qualified applicants with arrest or conviction records will be considered for employment consistent with those laws, including the San Francisco Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act, for US-based candidates. For unincorporated Los Angeles County workers: we reasonably believe that criminal history may have a direct, adverse and negative relationship with the following job duties, potentially resulting in the withdrawal of a conditional offer of employment: protect computer hardware entrusted to you from theft, loss or damage; return all computer hardware in your possession (including the data contained therein) upon termination of employment or end of assignment; and maintain the confidentiality of proprietary, confidential, and non-public information. In addition, job duties require access to secure and protected information technology systems and related data security obligations.
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