Technical Account Manager

Job Description

ScaleOps is redefining autonomous cloud and AI infrastructure. We're on a mission to free DevOps and platform engineers from manual resource management so they can focus on innovation, not tuning resources. The results: maximized performance and a reduction of cloud costs by up to 80%.

As the category leader in Autonomous Cloud and AI Infrastructure Resource Management, we're trusted by leading enterprises including Adobe, Wiz, Epic Games, Northwestern Mutual, Coinbase, DocuSign, and Fortune 100 companies to autonomously manage their most critical production environments.

Backed by Insight Partners, Lightspeed Venture Partners, and other leading VCs with over $210M in funding, ScaleOps is the leading player in a massive and growing market. We are building the autonomous infrastructure management platform that will power the next decade of enterprise compute.

What You'll Be Doing

We're looking for a Technical Account Manager to be on the front lines, working closely with our customers and prospects, providing technical support, and serving as a trusted advisor. You will work with our sales, product, and engineering teams to help customers understand the value of the ScaleOps platform from both a technical and business perspective.

- Engage with customers to ensure their success

- Partner with the sales team to drive our customers' journey, build technical wins, and grow champions

- Develop a deep understanding of customers' goals and objectives, and articulate how our offerings address their needs

- Create and own value-based relationships at all levels within customer organizations

- Actively participate in all phases of planning and execution, from initial discovery to the technical win

- Develop and maintain a deep understanding of the ScaleOps product to demonstrate its value in sales meetings and at events such as meetups and conferences

- Advise the sales team on effective ways to position the ScaleOps product

- Onboard, educate, and enable partners, and support them in sales cycles

- Deepen both your sales and technical skills through self-driven education and ScaleOps' professional development opportunities

What You'll Bring

- 3+ years of hands-on experience working with cloud-native technologies, such as container technologies and Kubernetes (required)

- Minimum three years of experience in a customer-facing role, such as technical sales or sales/solution engineering (required)

- A track record of success in a technical presales role, with enough experience selling and implementing technology to earn customer trust

- A demonstrable ability to articulate and sell the benefits of modern platforms, software, and technologies