Transition Director

Job Description

Job Family:
PFS General
Travel Required:
Up to 25%
Clearance Required:
None

The Revenue Cycle Managed Services Transition Director is responsible for leading the end-to-end implementation of revenue cycle managed services engagements for hospitals, health systems, physician groups, and integrated delivery networks. This role serves as the leader overseeing transition planning, operational readiness, workforce integration, technology enablement, governance, and performance stabilization.

The Director partners closely with client executives, operational leaders, technology teams, and managed services delivery leaders to ensure successful implementation of revenue cycle outsourcing and transformation solutions across front-end, mid-cycle, and back-end revenue cycle functions.

What You Will Do:

- Lead all phases of managed services implementation, including assessment, planning, transition, go-live, stabilization, and ongoing optimization.

- Establish implementation governance structures, steering committees, workgroups, and executive reporting cadence.

- Develop implementation roadmaps, milestones, risk mitigation plans, and success metrics.

- Serve as executive point of contact for client leadership during implementation.

- Direct transfer of operational responsibilities from client teams to managed services teams.

- Develop and manage detailed transition workplans, including knowledge transfer and operational readiness activities.

- Ensure continuity of business operations during workforce transitions and service migrations.

- Coordinate cross-functional workstreams including operations, technology, HR, compliance, finance, and training.

- Oversee implementation across all revenue cycle functions

- Validate operational workflows and ensure alignment with industry best practices and contractual service level agreements

- Partner with EMR, ERP, and automation teams to support implementation of technology-enabled revenue cycle solutions.

- Lead workflow redesign initiatives to improve productivity, quality, and financial outcomes.

- Coordinate integration of automation, AI solutions, analytics platforms, and operational reporting tools into future-state processes.

- Ensure successful system readiness, testing, and cutover activities.

- Build trusted advisor relationships with CFOs, Chief Revenue Officers, Revenue Cycle Vice Presidents, and operational leadership teams.

- Manage stakeholder expectations and ensure timely resolution of issues and risks.

- Drive client adoption of new operating models and governance frameworks.

- Monitor implementation budgets, resource utilization, and project financial performance.

- Establish baseline performance metrics and post-implementation improvement targets.

- Track key revenue cycle KPIs.

- Ensure achievement of contractual commitments and implementation objectives.

- Lead multidisciplinary implementation teams consisting of project managers, operational leaders, technology resources, consultants, and subject matter experts.

- Mentor and develop implementation managers and future leaders.

What You Will Need:

- Bachelor's degree in healthcare administration, Business Administration, Finance, Accounting, or related field. (Relevant experience may be substituted for formal education or advanced degree)

- 10 years of progressive healthcare revenue cycle leadership experience.

- 5+ years leading complex revenue cycle transformation, outsourcing, managed services, or large-scale operational implementations.

- Demonstrated expertise across front-end, mid-cycle, and back-end revenue cycle operations.

- Experience leading large healthcare operational change initiatives involving multiple departments and stakeholders.

- Strong executive communication and client relationship management skills.

- Proven ability to manage multimillion-dollar engagements and implementation budgets.

What Would Be Nice To Have:

- Experience with Epic, Oracle Health/Cerner, Meditech, or other major healthcare platforms.

- Revenue cycle certifications such as:

- HFMA CRCR

- CHFP

- ACHE

- CPC

- RHIA

- Experience with managed services organizations, outsourcing firms, healthcare consulting firms, or provider organizations.

- Knowledge of AI, automation, and digital workforce solutions within revenue cycle operations.

LI:DNI

What We Offer:
Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace.

Benefits include:

- Medical, Rx, Dental & Vision Insurance

- Personal and Family Sick Time & Company Paid Holidays

- Position may be eligible for a discretionary variable incentive bonus

- Parental Leave

- 401(k) Retirement Plan

- Basic Life & Supplemental Life

- Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts

- Short-Term & Long-Term Disability

- Tuition Reimbursement, Personal Development & Learning Opportunities

- Skills Development & Certifications

- Employee Referral Program

- Corporate Sponsored Events & Community Outreach

- Emergency Back-Up Childcare Program

About Guidehouse
Guidehouse is an Equal Opportunity Employer-Protected Veterans, Individuals with Disabilities or any other basis protected by law, ordinance, or regulation.

Guidehouse will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law or ordinance including the Fair Chance Ordinance of Los Angeles and San Francisco.

If you have visited our website for information about employment opportunities, or to apply for a position, and you require an accommodation, please contact Guidehouse Recruiting at 1-571-633-1711 or via email at RecruitingAccommodation@guidehouse.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodation.

All communication regarding recruitment for a Guidehouse position will be sent from Guidehouse email domains including @guidehouse.com or guidehouse@myworkday.com. Correspondence received by an applicant from any other domain should be considered unauthorized and will not be honored by Guidehouse. Note that Guidehouse will never charge a fee or require a money transfer at any stage of the recruitment process and does not collect fees from educational institutions for participation in a recruitment event. Never provide your banking information to a third party purporting to need that information to proceed in the hiring process.

If any person or organization demands money related to a job opportunity with Guidehouse, please report the matter to Guidehouse’s Ethics Hotline. If you want to check the validity of correspondence you have received, please contact recruiting@guidehouse.com. Guidehouse is not responsible for losses incurred (monetary or otherwise) from an applicant’s dealings with unauthorized third parties.

Guidehouse does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Guidehouse and Guidehouse will not be obligated to pay a placement fee.

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